Product
Everything for WhatsApp customer messaging
Messagely works on the WhatsApp Business Platform. WhatsApp is a trademark of Meta Platforms, Inc.
Broadcast campaigns
Plan a campaign, pick a template and an audience, and send now or later. Messagely queues messages at a pace the WhatsApp Business Platform allows and shows you what happened to each one.
- Send to a segment, a list or an uploaded CSV
- Schedule campaigns for the right hour
- Personalise with name and custom fields
- Per-message status: sent, delivered, read, failed
- Only contacts marked as opted-in can be selected
Template message manager
Businesses start conversations on WhatsApp using templates that Meta reviews. Messagely gives you an editor with variables, buttons and media headers, submits templates for review, and shows their approval status.
- Utility, marketing and authentication categories
- Text, image, document and video headers
- Quick-reply, call and link buttons
- Live preview before you submit
- Approval status synced from the platform
Shared team inbox
All customer replies land in one inbox. Assign chats, leave internal notes, and see the full history so anyone on your team can pick up where a colleague left off.
- Assign conversations to team members
- Internal notes invisible to customers
- Saved replies for common questions
- Labels and filters
- Role-based access for your team
Chatbot and auto-replies
Set up welcome messages, away messages and keyword-triggered flows with buttons and lists. Simple rule-based bots cover FAQs, opening hours and lead capture, then pass the chat to your team.
- Welcome and out-of-hours messages
- Keyword and button-driven flows
- Collect name, city or requirement as custom fields
- One-click handover to a human agent
- No coding required
Contacts and segments
Import contacts, store opt-in status and source, and create segments from tags and fields. Opted-out contacts are excluded from campaigns automatically.
- CSV import with duplicate detection
- Opt-in status and source recorded per contact
- Tags and custom fields
- Saved segments for repeat campaigns
- Automatic handling of opt-outs (e.g. STOP)
Analytics and delivery reports
Understand what is working. Campaign reports show how many messages were sent, delivered, read and replied to, with failure reasons so you can fix problems quickly.
- Delivery, read and reply counts
- Failure reasons per message
- Compare campaigns side by side
- Team response-time overview
- Export reports as CSV
Click-to-WhatsApp
Create WhatsApp links and QR codes with pre-filled messages for your website, print material and Click-to-WhatsApp ads. Conversations that start from them arrive in your shared inbox, tagged with their source.
- Links and QR codes with pre-filled text
- Source tags for each entry point
- Works with Click-to-WhatsApp ads
- Website chat button snippet
- Auto-reply on first contact
API and webhooks
Send template messages from your own systems and receive events such as new messages and delivery updates through webhooks. Useful for order updates, appointment reminders and CRM sync.
- REST API with API keys
- Webhooks for messages and status updates
- Send transactional templates from your app
- Sandbox-friendly test mode
- Developer documentation
Ready to talk to your customers where they already are?
Book a short demo and we will show you how Messagely fits your business.